The web address is: www.mypoultrymanager.com You can tap on that link and sign in with your email and password to access your online account/data.

A farm account is a record on the My Poultry Manager website that tracks the poultry farming activities of a specific farm/farmer.

These are personnel working on your farm or shareholders in your farming business. Currently they belong to either of the two (2) roles i.e. Managers and Data Clerks (also called Data Entrants).

The roles assigned to each user limits/grants permissions to a user on both the mobile and the web version of the app. The following are permissions that can be granted to a farm user;

Only the farm owner can add or remove user accounts and add/revoke permissions!

• View & Add Transactions
• View & Add Flock
• View & Add Feeds
• View & Add Eggs
• View & Add Health
• View & Add Feeding
• View & Add Farm Setup
• Edit Records
• Export Reports
• Delete Records
• View Inventory Report
• View Transactions Report
• View Eggs Reports
• View Flock Reports
• View Feeds Report
• Export Reports

Note: Changes to a user's permission are applied after the user syncs or updates their app with the website.

Only the farm owner can create farm users:

1. Sign in to the website.
2. From the left menu, open Users & Roles.
3. Select Add User above the users table.
4. Enter the user’s role, name, email and other required details, then submit the form.

After creating a user account, the user has to go to the app and sign in with the email and password assigned to the user when creating the account.

Please remember that each user will have the app installed on their individual phones/ devices.

To ensure that every user’s devices has updated records, always;

1. Tap the Sync data button in the app whenever you change or add a record in the app
2. Ensure that you have a working internet connection to allow the app communicate to the website.
3. Once the website has been updated, the app will tell you by showing you the last time when you successfully synced.

1. They have to tap the Sync data button in their respective apps whenever you upload new changes on the website
2. They must have a working internet connection to allow the app communicate to the website.

Note: Always tap the Sync data button to upload new data and get data entered/changed by others.

Yes. You can edit synced records in the app, including farm setup records such as expense categories. After editing, tap Sync data so other users receive the changes.

Only the farm owner or a user with the Edit Records permission can edit records.

Records that have not been synced to the website can be deleted in the app. Once a record has synced, only the farm owner or a user with the Delete Records permission can delete it.

After deletion, other devices receive the change on their next successful sync.

Only one account can log into a device at a time.

It may be possible, but using the same account on multiple devices can lead to duplicate or inconsistent records. Sync each device before making changes, then sync again afterward.

You can directly email us at support@bivatec.com if you want to change your subscription plan so that we can help you out.

Your farm account subscription is either Active or Inactive. If verification fails:

1. If you canceled the subscription through Google Play or the App Store, tap Renew Account to reactivate it.
2. If a payment issue caused the store to cancel the subscription, resolve the payment issue first, then tap Renew Account.

Note: Your farm data remains on the website even if the subscription expires. It is not deleted unless you choose to delete it.

You can directly email us at support@bivatec.com if you want to cancel your subscription so that we can help you out. You can also do so via your Google Play or App Store app under the Subscriptions menu.

Note: Your data still exists on the website even though the subscription is cancelled. If you want permanent deletion of the account data. Please get in touch using the above email.