The web address is: www.mygoatmanager.com You can tap on that link and login with your email and password to access your online account/data.

A farm account is a record on the My Goat Manager website that tracks the goat farming activities of a specific farm/farmer.

These are personnel working on your farm or shareholders in your farming business. Currently they belong to either of the two (2) roles i.e. Managers and Data Clerks (also called Data Entrants).

The roles assigned to each user limits/grants permissions to a user on both the mobile and the web version of the app. The following are permissions that can be granted to a farm user;

Only the farm owner can add or remove user accounts and add/revoke permissions!

• View & Add Transactions
• View & Add Milk
• View & Add Farm Setup
• Edit Records (Transactions, milk)
• Delete Records
• Export Records
• View Goat Report
• View Transactions Report
• View Milk Report
• View Events Report
• Export Reports
• View Breeding Reports
• View Pregnancy Report

Note: Changes to a user's permission are applied after the user syncs or updates their app with the website.

Only the farm owner can create farm users:

1. Sign in to the website.
2. From the left menu, open Users & Roles.
3. Select Add User above the users table.
4. Enter the user’s role, name, email and other required details, then submit the form.

After creating a user account, the user has to go to the app and login with the email and password assigned to the user when creating the account.

Please remember that each user will have the app installed on their individual phones/ devices.

To ensure that every user’s devices has updated records, always;

1. Tap the Sync data button in the app whenever you change or add a record in the app
2. Ensure that you have a working internet connection to allow the app communicate to the website.
3. Once the website has been updated, the app will tell you by showing you the last time when you successfully synced.

1. They have to tap the Sync data button in their respective apps whenever you upload new changes on the website
2. They must have a working internet connection to allow the app communicate to the website.

Note: Always tap the Sync data button to upload new data and get data entered/changed by others.

The app can complete a sync even when it finds duplicate goat tag numbers. It labels duplicate records so they are easier to identify.

Common causes:

• The same tag number was added on two devices before both devices synced.
• A goat was added on the website and in the app before syncing the website changes back to the app.

To resolve duplicates:

1. On a device linked to the farm account, note the affected goat names and tag numbers.
2. Find each record in the goat list and confirm which entry is correct.
3. If a goat has the wrong tag number, edit it to a unique number. If a record is a duplicate, delete it in the app or on the website.
4. Sync all linked devices again.

Note: To prevent duplicates, sync every device before adding or changing records.

• All records can be edited from the app such as expense categories, after being synced. Whenever you edit a record, remember to tap the Sync data buttons for others to get the changes.
• Only users with 'Edit Records' permission or farm owners can edit records.

This depends on the sync status of the record;

• If the record has not yet been synced to the web version by clicking the Sync data button, the app allows it to be deleted without any restrictions.
• However, if the record has been synced to the website version, it can only be deleted by user with the Delete Records permission or farm owner.

Note: Whenever a record is deleted, it will be deleted from all other devices connected to the account when they tap the Sync data button and their apps update their records with the website (After a successful sync).

Only one account can log into a device at a time.

If you want to change a device, make sure that you have synced all your data to the website and that the website has the latest copy of the data in the app in the previous device. When you install the app on a new device, just log in with your account and tap the Sync data button to get your data back.

This is possible though not advisable as it might lead to data redundancy and inconsistencies.

Note: You will need to have a working internet connection for the app to automatically upload the pictures to the website

To add a picture to a goat, follow these steps;

1. Go to the Home Screen of My Goat Manager.
2. Go to the Goat list screen.
3. Select the Goat you want to upload the picture to.
4. Tap on " Click to view/upload picture... "
5. Then tap on " Click to upload a new picture... "

Take the following steps to see each Goat family tree.

1. Login to the website using the following link.
2. https://mygoatmanager.com/login
3. On the left side menu, tap on the Goat List link.
4. Tap on the Goat tag number or the eye icon of the Goat you want to see under "Actions"
5. This will take you to the Goat details page and then tap on "Go to family tree".

You can directly email us at support@bivatec.com if you want to change your subscription plan so that we can help you out.

Your farm account subscription is either Active or Inactive. If you see a subscription verification error, please check for the following;

1. When you cancelled your farm's subscription from Google Play or App Store. Here you can tap the "Renew Account" button to activate the subscription again
2. When seven (7) days have passed and you still have problems with your Payments method and Google or Apple decided to cancel your subscription. Tap the "Renew Account" button to activate the subscription again when you have fixed your payment issues.

Note: Your data still exists on the website even though the subscription has expired. You won't lose it until you decide to delete it yourself!

You can directly email us at support@bivatec.com if you want to cancel your subscription so that we can help you out. You can also do so via your Google Play or App Store app under the Subscriptions menu.

Note: Your data still exists on the website even though the subscription is cancelled. If you want permanent deletion of the account data. Please get in touch using the above email.